Work efficiency raised by 30% at provider of industrial services
Background
This provider of industrial services was facing low margins in its labour intensive business. This raised questions about workforce efficiency.
Approach
A measurement system was set up to capture the profit and loss of each executed job including job characteristics with potential P&L impact. Analysis showed that significant time was lost on unscheduled and urgent jobs, and that logistics was inefficient. A new job planning and tracking system was implemented, alongside an improved material transportation system. Staff transportation was radically changed to allow engineers more time on the job.
Results
Workforce efficiency increased by 30% within 9 months from the start of the assignment. The enhanced work organization boosted staff motivation. A similar approach was then applied to multiple other sites across Europe.
